Returns & Exchanges
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept free returns within 30 days of receipt for most items in new condition (Free return is only available for orders after 29th March, 2020).
1. Please contact Customer Service (firstname.lastname@example.org), indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account or exchange with new package for you after. Once your refund or exchange has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. We offer free return within 30 days of receipt for most items in new condition only.
Note: The original shipping fee and insurance are non-refundable.
If you wish to return the items to the nearest return address, please contact uin customer team: email@example.com, our customer service representative will get back to you within 24 hours.
Note: Please do not directly send your return to the address on your package. That is not our return address and will affect the processing of your return.