Frequently Asked Questions

Support Email

info@uinfootwear.com

Account

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Please contact us by email, and we'll send you an email with a prompt to reset your password.

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Payment

Please try to refresh the page and finish the payment again, or change another card or use PayPal payment if you have. If the problem still exists, please contact us anytime.

Products & Fit

Most of our shoes are specially designed with wider space in front for more freedom to toes, suitable for wide feet. For narrow fit, we recommend our Valencia flats for you! There are also sizing charts on the produ ct pages to help out! 

Please refer to shoes' care for guidance.

All shoes are made of EVA outsoles and ortholite insoles. Upper materials vary in canvas, knitted fabric, wool, microfiber leather and others. Our canvas and knitted shoes are perfect for vegan request.

Our Barcelona and Cuenca collections are suitable for high instep with wider shoe mouth.

Yes. The insole can be replaced with other types as you like.

Not quite, but our microfiber leather shoes offers a few extra-special features that make them a perfect option when the weather report is less than ideal.

Return & Exchange

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.

It'll take our warehouse up to two weeks to receive and process your return. And we'll be sure to send a refund notification email as soon as we've issued your refund!

Please check return policy

Shipping

You’ll receive an email when your order is ready. And you’ll get shipping and delivery updates by email as well. You can also contact us for shipping updates anytime.

Please refer to shipping info for detail. Or you can freely contact us for help anytime.