Frequently Asked Questions
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Products & Fit
All shoes are made of EVA outsoles and ortholite insoles. Upper materials vary in canvas, knitted fabric, wool, microfiber leather and others. Our canvas and knitted shoes are perfect for vegan request.
Yes. The insole can be replaced with other types as you like.
Not quite, but our microfiber leather shoes offers a few extra-special features that make them a perfect option when the weather report is less than ideal.
Return & Exchange
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.
It'll take our warehouse up to two weeks to receive and process your return. And we'll be sure to send a refund notification email as soon as we've issued your refund!
You’ll receive an email when your order is ready. And you’ll get shipping and delivery updates by email as well. You can also contact us for shipping updates anytime.