Frequently Asked Questions

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Products & Fit

Most of our shoes are specially designed with wider space in front for more freedom to toes, suitable for wide feet. For narrow fit, we recommend our Valencia flats for you! There are also sizing charts on the produ ct pages to help out! 

Please refer to shoes' care for guidance.

All shoes are made of EVA outsoles and ortholite insoles. Upper materials vary in canvas, knitted fabric, wool, microfiber leather and others. Our canvas and knitted shoes are perfect for vegan request.

Our Barcelona and Cuenca collections are suitable for high instep with wider shoe mouth.

Yes. The insole can be replaced with other types as you like.

Not quite, but our microfiber leather shoes offers a few extra-special features that make them a perfect option when the weather report is less than ideal.

Yes. Arch support is applied in uin insoles. 

Return & Exchange

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.

It'll take our warehouse up to two weeks to receive and process your return. And we'll be sure to send a refund notification email as soon as we've issued your refund!

Please check return policy


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Please refer to shipping info for detail. Or you can freely contact us for help anytime.